Privacy Policy


This Privacy Policy is the statement of Spindrift Stories (a part of Spindrift Collections PTY, LTD) last edited and updated on 16 March 2020. This Privacy Policy describes how your personal information is collected, used, and shared when you visit (the “Site”).

Spindrift Stories is committed to protecting your privacy through compliance with the Privacy Act 1988, the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Australian Privacy Principles.

If we ask you to provide personal information by which you can be identified when using this website, it will only ever be used in accordance with this Privacy Policy.

Please read this statement carefully and contact us, through the contact details below if you have questions.


The following types of personal information are collected through Spindrift Stories s that you voluntarily supply us:

Your order details from our website, including data regarding your name, postage address, delivery address, delivery selections, email address and phone number which we refer to as ‘Order Information’

Your account details as registered on our website, including your name, postage address, password for this website, delivery address, email address and phone number,, which we refer to as ‘Account Information’

Your registration details when you sign up to the newsletter on our website, through the pop up form or other forms including your birthday, your name, email address, name and country location ‘Marketing Information’

Your registration details when you use the instant messaging chat, through the pop up on our website forms including you email address and your name, email address and country of location ‘Enquiry Information’

When you visit the Site, we automatically collect certain place anonymous information about your device and website views, including information about your web browser, IP address, ad data, time zone, and that are installed on your device which we refer to as ‘Device Information’

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information, Account Information, Enquiry Information and Marketing Information.


We hold your personal information in electronic forms, in secure databases that we operate through Shopify, Australia Post, Sendle, DHL, Paypal, Afterpay, Active Campaign, Klaviyo, Pixieset and XERO (our service providers).


We collect your personal information to interact with you, fulfil your orders and provide you information about our products:

Ways in which we use your personal information are:

To complete your Spindrift Stpries website orders and enquiries.

To send you requested newsletters, as well as promotional emails about Spindrift Stories.

To respond to your queries and emails.

To perform other administrative and internal operational functions.

To provide you with a more personal experience when using our website

For anonymous market research on your website activities.


We share your Personal Information with third parties to help us use your Personal Information and process your orders, as described above. For example, we use Pixieset to power our online store, Klaviyo to store your details in our CRM system and XERO in our accounting, Pixieset our website provider and and PayPal to process payments, We use Australia Post, Sendle and DHL to arrange order deliveries. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:


We take the security of your data extremely seriously and we will endeavour to ensure that your information is kept private and confidential. While we take reasonable steps to protect the security of your personal information, data protection and security measures can never be guaranteed. We, therefore, cannot guarantee the security of your personal information.

We will only share your details within our organisation and among our third party service partners as indicated above. We will not share your details with any other third parties without your explicit consent, unless we are required by law to do so.

If we believe that there has been a serious data breach, we will notify you within 72 hours of the breach with further details from our legal team.

Spindrift Collections uses PayPal, Shopify Payments and Afterpay to process and accept payment for purchases on the Spindrift Collections website. Spindrift Collections does not ever store or hold any details about your credit card information or PayPal account details.

PayPal and Shopify Payments uses the payment-related information that it receives as necessary and appropriate to fulfill requests to process payment transactions, to facilitate billing, and to otherwise deliver payment services. Personally identifiable information about consumers is used by PayPal to process payment transactions. PayPal’s full privacy policy can be viewed on their website.


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, ad data, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies which are small pieces of information sent from our website to your computer to help us identify you quickly. We use cookies to help you use our site more effectively, to identify you when you visit our site, and to help us assess how our site is used.

As you browse Spindrift Stories and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you.

Log file which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods. If you do not want to receive cookies, you can opt-out of receiving them by amending the settings of your browser.


You can choose not to provide us with your personal information.

If you do not provide us with certain types of personal information, we may not be able to provide you with our services and products or otherwise interact with you.


We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or incorrect, please contact us using the details provided below.

If you would like to access your personal information or unsubscribe to any service or mailings please contact us using the details provided below. If you wish your personal information to be deleted, please contact us through the contact details below.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Our website may contain links to other websites of interest operated by third parties. Those links are provided for convenience and may not remain current or be maintained. However, please note that once you have used these links to leave our site we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites – and such sites are therefore not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we change our Policy, we will publish the updated version here on our website. It is your responsibility to regularly check our website to keep up to date of any changes.


If you have a complaint about how we have handled your personal information or you believe your privacy has been breached, please contact us using the details provided below.

We take your privacy and complaints very seriously. If you make a complaint, we will respond within 7 days. We will try to resolve your complaint within 30 days. If this is not reasonably possible, we will contact you to let you know how long we will take to resolve your complaint. We will investigate your complaint internally and, where necessary, consult third parties and legal advice about your complaint.


All questions or queries about this Policy and complaints should be directed to

The Privacy Officer, Spindrift Stories, as part of Spindrift Collections

Contact Name: The Privacy Officer